How does IT Support Work?

admin — Thu, 12 Aug 2010 09:43:53 +0000

Getting Started, A number of processes are put in place to ensure that a new client’s transferal of IT Support is as smooth as possible. Please hover over the or click on the steps below for full details.

What does this mean to my business?

System downtime is reduced to a minimum
No sudden costly issues
Network data integrity maintained via regular backups

Please give us a call on 0870 225 0377 to discuss and customise a solution that’s just right for you. We will be happy to schedule an onsite visit.

> Full IT Systems Audit

	Full Network and IT Infrastructure Audit – Installation of real time audit reporting software

> Support Engineer Allocation

	Assignment of single point of contact Support Engineer and Helpdesk Technician

> Network Strategy

	Production of IT Policy / Infrastructure documentation
	Applications, Web access controls, User access, User Management, Template for PC setup
	Set up the necessary onsite proactive support days and produce the road map for you engineer
	Set up the necessary remote access in order for our technicians to support issues on a day to day basis

> IT Support

	Data backup and archiving policies are in place with multiple safety nets for data protection, see data protection suite.
	Security analysis of firewall’s, exposure to virus, spam, spyware, and user web access, Ability to copy data to USB, floppies, CDs, etc
	User access to applications – speed or reliability issues
	PC standardisation and clean up
	Internet access and email delivery – how redundant is your network
	Server cabinet tidy and CAT5 cable analysis
	PDA and blackberry advice

Welcome

admin — Tue, 25 May 2010 09:12:57 +0000

Proven IT Support Since 1999
Established in 1999 Knowall IT Ltd was formed to address the need for high quality and always on Business Grade Broadband, Hosting and IT Support services for the SME market place. Our 24×7 Hammersmith based help desk and engineers are able to implement and support worldwide network implementations. Now trusted by over 500 businesses, we are a recommended IT Support Supplier.

Web Promotion & Marketing
Knowall IT understands the need for companies to maintain a high profile in the electronic market place and hence has built a division for Web Site Marketing and Promotion. Knowall IT’s experience in the market, domain and hosting expertise has enabled it to develop a number of key tools, the Traffic Driver and Domain Catcher, these combined with a team of dedicated technicians enables us to promote your web site to the top of Google, Yahoo, MSN, etc for your key search terms.

Engineers
Knowall IT’s engineers all have a minimum of 10 years’ industry experience and hence have a huge breadth and depth of knowledge to assist you with your IT needs. Knowall IT’s engineers will not only implement and resolve your existing IT issues, but will carry out quarterly reviews for planning and budgeting purposes; this ensures you will never fall behind in the technology race.

Knowall IT’s engineers are available 24×7 across London and the South East, to ensure your business continues to function without an IT headache.

Local IT Support Service
Knowall IT provides preferential rates for Home Visits within West and South West London. Engineers available immediately @ £65 an hour. When you call please quote “home office support” to receive preferential rates.